Please read our policy carefully before making a purchase. By placing an order with GoShop with Febe, you agree to the terms outlined below.
🚫 Final Sale & Cancellation Policy
Due to the limited and exclusive nature of our collectible items, all sales are final once payment is completed. We do not accept order cancellations, returns, or change-of-mind exchanges after an order has been placed or delivered.
💡 Out-of-Stock Exception: In the rare event that an item becomes unavailable or out of stock, you will receive a full 100% refund immediately.
🔁 Defective Items & Manufacturing Faults
We take pride in delivering genuine, collector-grade items. While we do not offer general exchanges, we will issue an exchange for items with confirmed manufacturing defects:
- Eligible: Factory manufacturing defects or missing components straight from the official release.
- Ineligible: Normal wear and tear, cosmetic flaws standard to blind-box/collectible production, or man-made damage caused after delivery.
How to report a defect:
- Contact us within 48 hours of delivery via our Contact Us page or email.
- Provide your Order Number along with clear photos/videos showing the defect and original packaging.
📦 Transit Care & Box Condition Disclaimer
Every order is packed with care, using wrapper and protective packaging to ensure your item arrives safely.
- GoShop with Febe is not responsible for outer box dents, minor creases, or packaging damages caused in transit by postal carriers.
- Outer boxes and blind-box packaging exist to protect the internal item. Minor box wear sustained during international transit does not qualify as an item defect.
❓ Questions Before Purchasing?
If you have any questions regarding an item's condition, packaging, or release details, please reach out to us via our Contact Us page before placing your order—we are always happy to help!